Privacy Policy

This Privacy Policy applies to the online store operated by VELOR COMMERCE under the name YU ZHENG SOO. It describes how we handle information when you browse our site, place an order, or contact our customer service team. By using our site, you acknowledge the practices described on this page.

Information We Collect

The information we collect depends on how you use our site. It generally falls into the categories below.

Browsing information: technical data such as your IP address, browser and device type, pages you view, and the date and time of your visit. This information is typically collected through cookies and similar technologies.
Pedido information: details you provide when you place an order, such as your name, delivery address, email address, phone number, items ordered, and order value.
Customer service information: the content of messages you send us, along with your contact details and any order reference you provide, so that we can look into your enquiry.

We do not ask you for information that is not needed for these purposes.

How We Use Information

We use the information described above to:

operate, maintain, and secure the site, and understand how it is used;
process, confirm, package, and deliver orders, including sending order and delivery updates;
handle returns, exchanges, and warranty questions relating to an order;
respond to questions, requests, or complaints submitted to our customer service team;
keep records required for accounting, tax, and other legal obligations.

Cookies and Similar Technologies

Our site may use cookies and similar technologies to keep your cart and session working, remember your preferences, and measure how the store performs. You can control or delete cookies through your browser settings. Please note that disabling certain cookies may affect how parts of the store function, such as the shopping cart or checkout.

When Information May Be Shared

We do not sell your personal information. Information may be shared only where it is needed to run the store or complete your order, for example with:

payment providers that process your payment;
shipping and delivery carriers that transport your order;
service providers that support hosting, site analytics, or customer service tools;
authorities or other parties where we are required to do so by law, or where it is necessary to protect our rights or the safety of others.

The specific providers we use may change over time. Where a provider handles information on our behalf, it is expected to use that information only for the service it provides to us.

How Long Information Is Kept

We keep personal information for as long as it is needed for the purposes described in this policy, including fulfilling orders, handling customer service enquiries, and meeting record-keeping obligations that apply to us. When information is no longer needed, we take steps to delete it or remove the details that identify you.

Your Choices and Requests

You can contact us at any time to ask about the personal information we hold about you, to request a correction, or to ask us to delete information that we are not required to keep. Depending on where you live, you may have additional rights under the laws that apply to you. We will respond to reasonable requests and may need to verify your identity before acting on them.

Children's Privacy

Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can review and remove it.

Security

We take reasonable measures to protect the information we hold, including limiting access to information to those who need it for the purposes described above. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security.

Links to Other Sites

Our site may contain links to other websites. We are not responsible for the privacy practices of those websites, and we recommend reviewing their policies before providing information to them.

Changes to This Policy

We may update this Privacy Policy from time to time. The version published on this page is the current version, and continued use of the site after an update means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or about how your information is handled, please contact us:

Company: VELOR COMMERCE
Contact person: SOO YU ZHENG
Email: [email protected]
Phone: 122962022
Address: NO 20 JALAN BELINJAU TAMAN KOTA JAYA