Refund Policy

Refund Policy

This Refund Policy applies to purchases made from YU ZHENG SOO, operated by VELOR COMMERCE. Our product categories include Mens, Womens, Jeans, and Shoes. We want customers to understand how to ask about a refund and what information may be needed.

Return windows, refund methods, and exceptions are not fixed on this page. All specific terms are confirmed by our customer service team based on your order and the item you purchased.

Before You Request a Refund

Please contact customer service before returning any item. Do not send items back without first receiving confirmation and instructions from our team.

To help us review your request, please provide:

• Your order number
• The name and email address used when placing the order
• The item name or product description
• The reason for your refund request
• Photos or other details if requested by customer service

How Refund Requests Are Reviewed

Each request is reviewed individually. Our customer service team will check the order details, the item, and the reason for the request. They will then confirm whether the request qualifies and explain the next steps.

1. You contact customer service with your order information.
2. Our team reviews the request and may ask for additional details.
3. We confirm whether a refund or another solution is available.
4. If a refund is approved, customer service confirms the refund method and timing.

Refund Method and Timing

The refund method and timing depend on the payment method, order details, and the review outcome. Where possible, approved refunds may be issued to the original payment method, but this is not guaranteed for every order. Customer service will confirm the available option for your specific case.

Items That May Not Qualify

Some items or situations may not qualify for a refund. We do not list every possible exception on this page because eligibility can depend on the item, its condition, the reason for the request, and other order details. Please contact customer service for confirmation before returning anything.

Damaged, Incorrect, or Missing Items

If you received a damaged, incorrect, or missing item, please contact customer service as soon as possible. Provide your order number, a description of the issue, and any photos or details requested by our team. Customer service will confirm the appropriate next steps.

Pedido Cancellations

If you wish to cancel an order, please contact customer service as soon as possible. Whether an order can be cancelled depends on its current status and processing stage. Our team will confirm if cancellation is possible.

Policy Updates

We may update this Refund Policy from time to time. The version posted on this page applies to new requests. For any clarification, please contact customer service before taking action.

Contact Us

For refund questions or requests, please contact:

• Store: YU ZHENG SOO
• Company: VELOR COMMERCE
• Contact person: SOO YU ZHENG
• Phone: 122962022
• Email: [email protected]
• Address: NO 20 JALAN BELINJAU TAMAN KOTA JAYA

Customer service confirmation is required for all refund-related matters. Please wait for our team’s instructions before returning any item.